Contact Our Support Specialists
For questions, account-related issues, technical concerns or general feedback, the Winward support team is available to help. The Win Ward team can assist with account verification, deposits and withdrawals, password resets and troubleshooting. Use live chat for quick help, email for detailed enquiries, or call if you prefer to speak to an agent. Our team aims to respond promptly and will guide you through next steps. Our team handles enquiries sensitively and protects your data.
| Department | Contact |
|---|---|
| Customer support | [email protected], live chat available 24/7 |
| General enquiries | [email protected], typical response 24-48 hours, please include account ID |
| Affiliate enquiries | [email protected], account manager available on request |
| Phone | +44 20 7946 0823, call-back service available |
| Working hours | Mon-Fri, 09:00-18:00 GMT |
Email Assistance
For detailed requests, account queries or when you need to send documents, email Winward at [email protected]. Email is the preferred contact method for explanations or evidence; please use a clear subject line and include up-to-date contact details to avoid delays. If you don’t get a reply, follow up quoting your original subject and reference; Win Ward will prioritise account-related cases.
Submit Your Inquiry
Response Time
Our support team aims to respond to enquiries promptly. Most requests are answered within one business day. Simple account and payment queries are usually resolved quickly, while more complex cases, such as detailed investigations or third-party checks, may take longer depending on their nature. We'll keep you updated and aim to resolve issues as swiftly as possible.
Feedback
We welcome your feedback on Winward. If you have suggestions, ideas or issues, please use our feedback form or email [email protected]. All messages are reviewed carefully and used to improve the site and user experience. Whether it’s a small tweak or a detailed suggestion for Win Ward, your input helps us make the service clearer, fairer and easier to use.