User Terms and Conditions
These Terms and Conditions describe the rules that apply to using the Winward platform. They explain the contractual relationship between us and anyone who registers, plays, deposits or withdraws on our site. We set out the required standards of behaviour, account responsibilities and the general operating rules that govern promotions, payments and disputes.
Account responsibilities
When you create an account you agree to provide accurate and up-to-date information and to keep login details secure. You are responsible for all activity originating from your account. We may suspend, restrict or close accounts where we reasonably suspect unauthorised access, fraud, money laundering, bonus abuse or a breach of these terms. You must notify us immediately if you suspect your account has been compromised.
Eligibility requirements
To use our services you must be of legal gambling age in your jurisdiction and not be located in a country or territory where access is prohibited. You may only hold one account unless we agree otherwise in writing. We reserve the right to refuse registration or to close accounts that do not meet our eligibility criteria or that are linked to restricted jurisdictions.
Acceptable platform use
Users must not use the site for unlawful purposes, for attempting to bypass geographic restrictions, or for attempting to manipulate game outcomes. Any attempt to exploit technical faults, use bots, collude or otherwise game the system may result in account closure and forfeiture of balances. We may apply account limits or additional checks at our discretion.
General bonus and promotion rules
Any promotion or bonus is subject to specific terms that are published with that offer. Wagering requirements, eligible games, contribution rates, expiry and withdrawal restrictions are set out in the offer terms and apply in addition to these general conditions. We may withhold, cancel or reclaim bonuses and winnings where we reasonably consider a promotion has been abused or used in breach of the terms.
Deposits and withdrawals
Accepted payment methods, minimum and maximum amounts and processing times are published on the payments page and may change. We may require identity, address and payment-source verification before processing withdrawals. Withdrawals may be subject to review and delay while checks are completed. Where relevant, fees or limits may apply as disclosed in the payments section.
Dispute resolution
If you have a dispute you should contact our support team in the first instance. We will review complaints and aim to respond within a reasonable time. If a satisfactory outcome is not reached, further remedies may be available under applicable law. We treat dispute handling seriously and maintain records of key account activity to assist investigations.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Changes will be published on the site and, where appropriate, notified to account holders. Continued use of the service after publication of changes constitutes acceptance. If you do not accept the updated terms you should stop using the service and close your account.
Contact and support
For account queries, verification requests or dispute notices please contact our support team at [email protected]. For clarity, our platform may be referred to in communications as Win Ward, and that name forms part of our trade identity for customer-facing materials.