Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal information when you interact with Winward. We respect your privacy and set out below the types of data we process, why we process it, how we keep it secure and the rights you have in relation to your information.

Types of data we collect

Personal data

When you register an account or contact us we may collect identifying information such as your name, date of birth, email address, postal address and phone number. We also store identification documents where required for account verification and fraud prevention.

Technical data

We collect device and connection information including IP address, browser type, operating system, and device identifiers. This information helps with security, troubleshooting and improving site performance.

Transactional data

Information about deposits, withdrawals, wagers, game activity and transaction records is retained to manage your account, process payments and meet our record-keeping obligations. Payment details can be held or processed by third-party payment providers.

How we use your information

We use personal and technical data to create and manage your account, verify identity, process payments, provide customer support and detect or prevent fraud. Transactional data is used for account statements and compliance checks. We may also use aggregated, anonymised data for reporting and service improvement.

Data protection practices

We store your information securely and limit access to authorised staff and approved service providers. We employ industry-standard security measures to protect data in transit and at rest. Where third parties process data on our behalf they are required to maintain appropriate safeguards.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, support essential site functions and measure site usage. Some cookies are strictly necessary for the service to work, while others help with analytics and performance. You can manage cookie preferences via your browser or account settings where available.

Information sharing and third parties

We share data with service providers who perform services on our behalf, such as payment processors, identity verification suppliers and customer support platforms. We may also disclose information when required by law or to protect against fraud. Third parties will only receive the data necessary to perform their role and must follow appropriate security standards.

User rights

You have rights to access, correct or request deletion of your personal data subject to applicable legal and regulatory requirements. You may also request restrictions on processing or object to certain types of processing. Some information must be retained for record-keeping or legal compliance and may not be deletable immediately.

Access, correction and deletion

To exercise your rights or update your details, contact our support team. For account or verification enquiries you can refer to the contact options in your account area. If you contact Win Ward about a data request, we will typically respond within a reasonable time and in accordance with applicable law.

Privacy policy updates

We may update this policy from time to time. When we make material changes we will notify you through the site or by email where you have provided contact details. Continued use of the service after changes indicates acceptance of the updated policy.