Responsible Gambling at Winward Casino

At Winward we are committed to safer gambling and to keeping play controlled and enjoyable. We believe player safety comes first, so we provide clear tools and straightforward options to help you manage your account activity. This page explains our approach, the controls available, signs of risky behaviour, and where to get independent help.

Player protection principles

We aim to promote responsible play through transparency and practical controls. We encourage self-awareness, set clear expectations about account checks, and make tools easy to access. Our approach prioritises prevention and practical support rather than punitive measures.

Account controls and activity tools

We offer a set of tools to help you control how you use your account. These include deposit limits, loss limits, time limits and session reminders. You can change most settings yourself in your account area, and our support team can assist where needed.

Deposit limits

Deposit limits let you cap how much you add to your account over a chosen period. Typical examples you can choose from include daily, weekly and monthly amounts - for example £10 daily, £100 weekly or £500 monthly. Limits are intended to keep staking affordable and within your means.

Loss limits and wager limits

Loss limits restrict how much you can lose over a set period. Wager limits can limit stake sizes or the number of wagers you place. Both tools are effective for keeping spend under control and can be adjusted downwards immediately. Requests to raise limits may include a cooling-off period.

Time limits and session controls

Session reminders and time limits help you keep track of play. Set a session length after which you will be logged out or reminded to take a break. We also offer short account breaks if you want a temporary pause from play.

Self-exclusion and account breaks

If you need a longer break you can choose self-exclusion. This blocks access to your account for a set period and suspends promotional contact. Self-exclusion can be a useful step if play is becoming difficult to control. Contact our support team to arrange an exclusion or use the self-exclusion option in your account settings.

Recognising signs of problematic behaviour

Warning signs can include chasing losses, borrowing to play, staking more than you can afford, neglecting work or family, and hiding play. If you notice these behaviours in yourself or someone you care for, act early and use the controls available.

Practical tips to stay in control

Set sensible deposit and loss limits, use session reminders, never gamble with money you need for bills, and avoid using gambling to cope with stress. Talk openly with someone you trust and consider using account breaks when you need space.

Professional help and support organisations

Independent organisations can offer confidential advice and treatment. In the UK, useful resources include GamCare, GambleAware, the National Gambling Helpline and the GAMSTOP self-exclusion service. If you need assistance arranging self-exclusion or further support, contact our team and we will help you take the next step. For matters relating to account controls, you can also ask for help from Win Ward customer support.